VilliQ

Terms of Service

Last updated: September 2, 2026

These Terms of Service ("Terms") govern access to and use of VilliQ, provided by VilliQ ("VilliQ", "we", "us"). By creating an account or using VilliQ, you agree to these Terms.

1. What VilliQ Is

VilliQ is software for managing rental, lease, short-let, and sale properties: tracking units and occupants, generating invoices and receipts, recording payments, and coordinating a team. VilliQ is a software platform only. We are not a landlord, letting agent, broker, payment institution, or legal, tax, or accounting adviser, and do not become one by virtue of you using the Service. You are contracting with VilliQ for the use of software — not appointing VilliQ to manage your properties, occupants, or transactions on your behalf, and not receiving advice of any kind from us.

2. Who These Terms Apply To

These Terms apply to every person who creates a VilliQ account: the owner who registers an organization, and any Property Manager, Agent, or Maintenance Staff member they invite to it. Occupants — tenants, lessees, short-let guests, and buyers recorded inside an organization's account — are not party to these Terms; their relationship is with the organization that manages their tenancy, lease, booking, or sale, not with VilliQ.

3. Creating and Securing an Account

  • You need a working email address and a password of at least 8 characters, or a Google account, to register.
  • You are responsible for keeping your login credentials confidential and for everything that happens under your account, including actions taken by anyone you invite to your organization.
  • Tell us promptly at support@villiq.com if you believe your account has been accessed without your permission.
  • You must provide accurate registration information and keep it up to date. You must not create an account on behalf of someone else without authorization, or use VilliQ to impersonate any person or organization.

4. Free Trial

New organizations get a 14-day free trial, no card required, starting the moment the organization is created. When you sign up, you choose either the Starter or Professional plan, and your trial gives you that plan's actual features and limits — not a separate, reduced trial tier. The trial cannot be restarted or re-selected once it ends for a given organization.

If your trial ends without an active paid subscription, a short grace period follows (see Section 5) during which your account remains fully functional. If you still have not subscribed once the grace period ends, your account becomes read-only: you can no longer create or edit records, but everything already in your account remains visible and exportable, and nothing is deleted simply because a trial ended.

5. Subscriptions, Billing, and Payment

  • Paid plans are billed monthly or annually through Paystack. Starter is ₦15,000/month or ₦144,000/year (up to 10 properties, 50 units, 2 team members); Professional is ₦35,000/month or ₦336,000/year (unlimited properties and units, up to 5 team members); Enterprise is custom-priced — contact us. We may change prices or plans, and will give you reasonable notice before a change affects your account.
  • A subscription becomes active as soon as your payment is successfully processed, and gives you access to that plan's features from that point.
  • Upgrading takes effect immediately, and you are charged the full plan price at that moment — we do not credit or prorate any time remaining on a plan you are moving away from.
  • Cancelling stops the subscription from renewing, but your current paid period runs out before access changes; cancelling does not itself entitle you to a refund for the current period — see our Refund Policy.
  • Downgrading to a lower-priced plan does not take effect immediately — you keep your current plan and features until the end of your current billing period, then move to the new plan.
  • If a renewal charge fails, we will attempt to notify you and retry as applicable; your account follows the same trial-ending sequence described in Section 4 — a grace period first, then read-only if the failure is not resolved. Your account and data are not deleted for a failed payment.
  • Where applicable law requires it, taxes or levies may be added to the prices shown.
  • Continued access to any paid plan depends on your subscription remaining in good standing; access is not granted merely because you previously completed a trial.

6. Your Data and Your Responsibility for It

Everything you enter about your properties, units, occupants, and transactions is your responsibility to keep accurate and lawful. VilliQ stores and displays what you enter; it does not independently verify it. If you record a tenant's ID number, income, or emergency contact, you are the one who needs a lawful reason — and, where required, that person's consent or another lawful basis — to be collecting and holding that information about them. VilliQ gives you the fields to record information your business already needs; it does not supply the legal basis for collecting it.

7. Property, Occupant, and Payment Disclaimers

VilliQ does not verify, and does not guarantee:

  • that a person entering a property into VilliQ actually owns it or has the right to let, lease, or sell it;
  • the identity of any occupant, landlord, or agent named in the platform;
  • the condition, availability, value, or future rental income of any property or unit;
  • that a payment recorded as Cash, Card, or POS actually took place — those methods are entered by your team, not confirmed by a bank or payment processor. Only bank transfers made into a Dedicated Virtual Account, and card payments processed through Paystack or Flutterwave, are confirmed automatically by the payment processor;
  • that a lease, tenancy, booking, or sale recorded in VilliQ is legally valid or enforceable — VilliQ produces invoices and receipts, not binding contracts, and you remain responsible for whatever paperwork your transaction actually requires, and for your own compliance with applicable law.

If you rely on information entered by someone else on your team, or by an occupant, you are relying on them — not on any verification VilliQ performs, because none is performed. VilliQ is not responsible for business outcomes, including occupancy rates, rent collection, or the results of any decision made using information stored in the Service.

8. Acceptable Use

You agree not to:

  • store information you do not have a lawful right to collect;
  • use the Service to defraud an occupant, another user, or any third party, or otherwise use it unlawfully, abusively, or deceptively;
  • attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
  • interfere with or disrupt the integrity, security, or performance of the Service;
  • reverse-engineer, resell, or use the Service to build a competing product.

We may suspend or restrict an account for non-payment, suspected fraud or abuse, a security concern, or a clear violation of these Terms, and may do so without advance notice where reasonably necessary to protect VilliQ, our users, or third parties.

9. Team Members and Roles

An organization owner can invite team members as a Property Manager, Agent, or Maintenance Staff. Only the owner and other Property Managers can invite, remove, or change the role of a team member. As the Service is built today, all three roles see the same organization data — property, occupant, and payment records are not restricted by role beyond that team-management distinction. Removing a team member ends their access to the organization; it does not delete records they created.

10. Third-Party Services We Rely On

VilliQ uses Paystack and Flutterwave to process payments, Resend and SMTP to send email, and Supabase to host our database, authentication, and file storage. VilliQ does not send SMS or WhatsApp messages on your behalf: "Share via WhatsApp" links in the Service open WhatsApp on your own device for you to send yourself — VilliQ does not transmit that message. Your use of VilliQ is also subject to how these providers handle the data VilliQ shares with them for the purpose of the service they provide. We are not responsible for outages or failures of these third-party services, though we will make reasonable efforts to mitigate their impact on you.

11. Service Availability

We aim to keep VilliQ available but do not guarantee uninterrupted, error-free, or continuous access. Scheduled maintenance, provider outages, or issues outside our control can affect availability, and we are not liable for losses arising from any such interruption to the extent permitted by applicable law.

12. Suspension and Termination

We can suspend or terminate an account for a clear breach of these Terms, non-payment, suspected fraud or abuse, or where required by law. You can delete your own account or organization at any time from Settings; both are immediate and permanent — see our Privacy Policy for exactly what that removes. Deleting your organization does not automatically cancel an active Paystack or Flutterwave subscription; cancel it separately first if you do not want to be charged again. We do not commit to retaining your data indefinitely after your account is terminated or deleted; data associated with a deleted account or organization is removed as described in our Privacy Policy, subject to any period we are required to retain it by law.

13. Intellectual Property

VilliQ, including its software, interface, designs, branding, trademarks, and documentation, is owned by VilliQ or its licensors. Subject to these Terms and for as long as your account or subscription permits, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your own business purposes. You do not acquire any ownership interest in VilliQ's intellectual property by using the Service.

14. Your Content

You retain ownership of the property, occupant, and transaction data you lawfully enter into VilliQ, and can export it. By submitting content to the Service, you grant VilliQ the rights necessary to host, store, process, transmit, back up, and otherwise handle that content as needed to provide and support the Service to you — including generating invoices, receipts, and reports from it, and sharing it with the third-party service providers described in Section 10 for that purpose. This includes information about occupants and other individuals your organization submits — VilliQ does not become the owner of that information, or of your property records or other personal data, by storing or processing it.

15. Disclaimer of Warranties

VilliQ is provided "as is" and "as available," without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, that it fits every business's specific processes, or that it substitutes for legal, tax, or accounting advice about how you run your property business.

16. Limitation of Liability

To the maximum extent permitted by applicable law, VilliQ's total liability to you arising out of or relating to the Service is limited to the amount you have paid for the Service in the 12 months before the claim. We are not liable for: disputes between you and your occupants, other users, or third parties; decisions you make based on information entered into the platform by you or your team that VilliQ has not verified; lost profits, lost revenue, or lost data; or any indirect, incidental, special, or consequential damages. Nothing in these Terms limits any liability that cannot lawfully be limited or excluded under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold VilliQ harmless from claims, losses, and expenses (including reasonable legal fees) arising from: your use of the Service in violation of these Terms or applicable law; information you or your team submit, including about occupants or other individuals; or a dispute between you and an occupant, another user, or a third party.

18. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles, to the extent permitted by applicable law.

19. Dispute Resolution

If a dispute arises between you and VilliQ, we encourage you to contact us first at support@villiq.com so we can try to resolve it directly. If it cannot be resolved that way, it will be subject to the exclusive jurisdiction of the courts having authority under Section 18, except where applicable law gives you the right to bring a claim elsewhere.

20. Changes to These Terms

We will update the date at the top of this page when these Terms change, and post the update here before it takes effect. Continuing to use VilliQ after a change means you accept the updated Terms.

21. Contact Us

Questions about these Terms can be sent to support@villiq.com.