Refund Policy
Last updated: September 2, 2026
1. Free Trial
The 14-day trial does not require a card, so there is nothing to refund during it.
2. Monthly and Annual Subscriptions
When you subscribe or upgrade, you are charged the full plan price immediately — monthly or annual, whichever you choose. There is no proration for time remaining on a plan you are moving away from.
3. Renewals
Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. A renewal charge is treated the same as any other subscription charge under this policy.
4. Cancellations
Cancelling stops your subscription from renewing. Your access continues until the end of the period you have already paid for. Cancelling — including forgetting to cancel before a renewal, or not using all of a plan's features — does not by itself entitle you to a refund for time already paid for.
5. General Refund Position
Subscription fees are non-refundable, including for partial billing periods, except as set out in this policy or where a refund is required by applicable law. We do not offer refunds simply because you changed your mind, stopped using VilliQ, or did not use a feature included in your plan.
6. Failed Payments
A failed renewal charge is not itself a chargeable event — if your card or transfer fails, you are not charged, and no refund question arises. See our Terms of Service for what happens to your account while a failed payment is unresolved.
7. Duplicate and Unauthorized Charges
If you believe you were charged twice for the same billing period, or charged without authorization — for example, after your subscription was already cancelled — contact us promptly at billing@villiq.com. We will investigate and, where we confirm a genuine duplicate or unauthorized charge, correct it as a refund or a credit toward your next invoice.
8. Downgrades
Downgrading to a lower-priced plan does not take effect immediately — you keep your current plan and features until the end of your current billing period, then move to the new plan. We do not issue a prorated refund for the period you have already paid for at the higher plan.
9. Exceptional Circumstances
Outside of the duplicate and unauthorized charges described in Section 7, refunds are only made where we determine, at our discretion, that exceptional circumstances warrant one, or where required by applicable consumer-protection law. Requesting a refund does not guarantee one will be granted. Nothing in this policy limits any rights you have that cannot lawfully be excluded under applicable law.
10. Chargebacks
- Please contact us before initiating a chargeback with your bank or card provider — most billing issues can be resolved directly and faster that way.
11. Changes to This Policy
We will update the date at the top of this page when it changes.
12. Contact Us
Billing questions can be sent to billing@villiq.com.